It’s the weekend, and I just popped into my local pub early to sit down and write on my second book, which feels more challenging than expected, plus it is one of the first sunny days in London this year, and they still haven’t been able to build laptops with…

Command line for the Masses (AI) The danger is that we make the same mistakes with AI that we created with data. The best use of tech is not to use it faster or bigger, but most people behave like it’s a thing, even though complexity beats speed in systems…

What jobs will we lose? What can we truly automate? Could we have an AI CEO? A topline draft walk-through of what some tools might do to your business. After over 20 years in innovation, change and transformation, I have become less excited about introducing the same lean and intuitive…

As a service designer, I have spent hundreds of hours with various practitioners like business analysts, enterprise architects, systems thinkers and change managers. We all are after the same goal: Creating a well-oiled organisation that delivers excellent value. But we all have biases, and only if we all come together…

Manufacturing works on a reductionist model of variants or ‘defects’. Services and experiences work on an expansive model of value and quality creation. If you mix them up, you will invite exponential damage and risk to your organisation. It is the biggest single reason why most transformation efforts fail. …

This article responds to Michael Simmons’ post on our productivity crisis, which you can find here. https://medium.com/accelerated-intelligence/were-in-a-productivity-crisis-according-to-52-years-of-data-things-could-get-really-bad-5c7e53242a0 As a Service Designer, Enterprise Architect, Change Manager, Transformation Manager, COO, CIO or any other key person whose aim is to improve productivity around services, the principles of mass production should be ignored.

I am not good at taking strategic notes, but across multiple projects, some trends tend to accumulate and patterns tend to show. Here are three I picked that I think we can either pay attention to or keep repeating and failing at. Wicked Problems will make companies lose millions more …

I listened to Deloitte’s podcast on Human Capital episode about the company Workday which provides a service to create skills-based organisations. There is a lot to say about how new skills emerge when they become valuable and to whom; however, the podcast conversation felt oddly familiar. I couldn’t stop thinking…

Through my work in change and transformation, I have met many struggling companies. Two myths are failing them: The belief that technology and data will magically create value and save them The belief that customer value can be created with classic governance and decision-making The first one does not recognise…