This article responds to Michael Simmons’ post on our productivity crisis, which you can find here. https://medium.com/accelerated-intelligence/were-in-a-productivity-crisis-according-to-52-years-of-data-things-could-get-really-bad-5c7e53242a0 As a Service Designer, Enterprise Architect, Change Manager, Transformation Manager, COO, CIO or any other key person whose aim is to improve productivity around services, the principles of mass production should be ignored.