The opportunity you will never find as a business

  • Faster: Mistaking Agile and Lean values as producing things more quickly, without any additional insights created.
  • Testing: Introducing testing, but only to confirm old expectations and ideas.
  • Listening: The only level that introduces an understanding of reality. This level asks ‘Why?’ a lot.

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Marcus Kirsch

Marcus Kirsch

Innovation, Service Design & Transformation specialist. Keynote speaker and author. Opinions are my own.